Eufy cameras are renowned for their expense viability contrasted with competitors and the choice for neighborhood capacity, permitting clients to deal with their security without the requirement for a monthly membership. Yet, users may face an issue where the Eufy camera fails to record events triggered by motion detection, leaving the events tab empty and preventing the review of incidents within the camera’s field of view.
The primary reason for the Eufy camera not recording events is often a loss of network or power connection. To address this, ensure that the camera is online and that motion detection is enabled in the device settings. Refresh your connection by power cycling both your Eufy camera and network devices.
Common reasons for recording failures include power disconnection or low battery, network disconnection requiring a 2.4 GHz Wi-Fi connection, incorrect camera settings on the Eufy security app, disconnection from the Homebase, outdated or incomplete firmware upgrades, low storage capacity (enable overwriting on the app), or a faulty device.
It’s worth noting that Eufy cameras will continue local recording even after a network disconnection, usually for about 10-12 hours, with the clips becoming available on the app upon reconnection.
Eufy Camera Not Recording Events – Common Issues
The Eufy camera not recording events often stems from common issues. Ensure a consistent power source and dependable network connection. Fine-tune motion detection settings, adjust sensitivity, and define activity zones for accurate captures.
Wireless users should prioritize battery health and power sources. Regularly check for firmware and app updates to prevent compatibility glitches. Monitor storage capacity on SD cards and in the cloud, preventing missed recordings.
If issues persist, a simple removal and reconnection can troubleshoot connectivity hitches. This guide addresses these common hurdles for seamless event recording.
Check The Power and Network Connection
Make sure your Eufy camera is connected and has sufficient power for optimal performance.
If your wired model has a tripped wire or your wireless model has a low battery, it could be the reason why your camera isn’t recording. Start by confirming the camera connection on the Eufy app to ensure everything is in order.
To check your camera settings, tap the three dots icon on the camera, then hit the settings gear. Navigate to Power Manager and confirm your camera’s power connection, making sure to set your Working mode accordingly.
Once you’ve confirmed the power state, check your network connection. On the home screen, the Wi-Fi icon indicates your camera’s connection status. If you see an offline label, bring your camera back online before examining your motion detection settings.
Also, keep in mind that if you have a Homebase in your setup, ensure it’s connected to your network either through an ethernet cable or Wi-Fi. This should assist in addressing any issues with your Eufy camera’s exhibition.
Motion Detection Settings
Fine-Tune Motion Detection Sensitivity:
Adjusting the sensitivity of your Eufy camera’s motion detection is vital to ensure it captures relevant events without triggering unnecessary alerts. Here’s a step-by-step guide:
- Access Camera Settings: Open the Eufy app and navigate to the settings for your specific camera.
- Locate Motion Detection: Within the camera settings menu, find the option for motion detection.
- Adjust Sensitivity: Use the sensitivity slider to customize the camera’s response to motion. Lower sensitivity lessens phony problems, while higher responsiveness guarantees complete inclusion.
- Test in Real-Time: Make adjustments and observe the camera’s behavior in real-time. This allows you to fine-tune sensitivity based on the specific dynamics of the monitored area.
- Optimize for Your Environment: Consider the unique characteristics of your environment. A busy street may require different settings than a quiet backyard. Regularly reassess and refine sensitivity levels as needed.
Adjust Activity Zones:
The ability to define specific activity zones enhances the precision of your Eufy camera’s motion detection. Follow these steps to set up and optimize activity zones:
- Access Activity Zones: Navigate to the activity zone settings within your camera settings menu.
- Draw Zones on the Camera’s View: Use the app to draw specific zones on the camera’s field of view where you want motion to be detected.
- Refine Zone Parameters: Adjust the size and position of each zone to exclude areas with frequent irrelevant motion (like swaying trees) and focus on critical regions.
- Save and Confirm: After configuring activity zones, save your settings. Confirm that the zones line up with your security needs.
- Regularly Update Zones: As your surroundings change, such as seasonal foliage shifts, update your activity zones accordingly to maintain optimal performance.
Power Source
- Resetting your devices can assist with settling issues and take them back to ideal execution.
- To get your camera recording again, try restarting your network router, camera, and Homebase, and refreshing the Eufy app.
- For your camera and network router, simply unplug the device, wait for 20–30 seconds, and then power it back up.
- For the Homebase, unplug both the ethernet and power cables. Press and hold the Sync button for 20–30 seconds to drain any remaining charge. Plug the cables back in and let it go through the initialization process.
- Once all the devices are booted up and reconnected to the network, refresh the Eufy app on your mobile device. Double-check look at your camera settings, and test the recording by checking the camera view.
Update Firmware and App
Firmware Updates:
Regularly updating the firmware of your Eufy camera is crucial for optimal performance, bug fixes, and new features. Here’s how you can ensure your camera is running the latest firmware:
- Access Camera Settings: Open the Eufy app and navigate to the settings for your specific camera.
- Check Firmware Section: Look for the firmware or software update section within the camera settings menu.
- Initiate Update Check: Use the app’s interface to check for the latest firmware updates. If there’s a new update, follow the on-screen guidance to proceed with the installation.
- Scheduled Checks: Enable automatic firmware checks if your Eufy camera supports this feature. This ensures your camera stays updated without manual intervention.
- Backup Configurations: Before updating, consider backing up your camera settings to avoid any potential loss during the update process.
App Updates:
In addition to firmware updates, keeping the Eufy app itself up-to-date is equally important. New application versions often bring further developed similarities and extra features. Here’s how to ensure your app is current:
- Visit App Store or Play Store: Go to the App Store (for iOS) or Play Store (for Android) on your mobile device.
- Search for Eufy Security App: Locate the Eufy Security app and check for any available updates.
- Install Updates: If an update is available, install it to ensure the app is in sync with the latest camera firmware.
- Review Release Notes: Take a moment to review the app’s release notes. They often highlight new features, improvements, and bug fixes.
- Opt for Automatic Updates: Consider enabling automatic app updates on your device to ensure you’re always using the latest version.
Verify Available Storage Space
The status of the SD card in your Eufy camera is crucial for recording and storing events. For cameras that use SD cards for local storage, make sure each camera is set up to overwrite existing footage. Here’s how you can check and manage the SD card:
- Access Camera Settings: Open the Eufy app and navigate to the settings for your specific camera.
- Locate Storage Settings: Find the storage settings or SD card status section within the camera settings menu.
- Check Available Space: Review the available space on the SD card. Ensure it has sufficient capacity to store recorded events.
- Format if Necessary: If the SD card is nearing full capacity or showing signs of corruption, consider formatting it. Be aware that formatting erases all data, so ensure you have backups if needed.
- Use High-Capacity Cards: If your camera supports it, consider using high-capacity SD cards to extend storage and minimize the frequency of manual management.
To Remove The Camera and Reconnect
To get your camera back online and recording, follow these steps:
- Open the EufySecurity app and go to the camera settings.
- Remove the camera from the app by selecting the camera and navigating to the settings tab. Then, hit “Remove Device.”
- Manually reset the camera by pressing the reset button for 10 to 15 seconds. Wait for two beeps, indicating that the camera has been successfully reset.
- Now, use the EufySecurity app to set up the camera and sync it to the Homebase.
- Ensure that the camera successfully syncs to your network and Homebase. You should be able to access the live stream, indicating that the camera is back online.
- Fine-tune your motion and sensitivity settings for optimal functionality.
By following these steps, you’ll have a fresh start with your camera and it should be ready to go.
Frequently Asked Questions:
Q: Why is my Eufy camera not recording events?
A: Several factors could contribute, such as power supply issues, network disruptions, or misconfigured motion detection settings. Explore each aspect systematically to identify and address the specific cause.
Q: How can I optimize motion detection settings?
A: Access the camera settings in the Eufy app and fine-tune motion detection sensitivity. Additionally, characterize movement zones to zero in on unambiguous regions, decreasing misleading problems.
Q: What should I do if my Eufy camera is wireless and not recording events?
A: Ensure the battery is healthy, and power sources are reliable, and consider upgrading to higher-capacity batteries. Consistent power is crucial for wireless camera functionality.
