Are you experiencing problems with your Wyze camera? Don’t worry about your problem because you are not alone in this problem. Many users have encountered this problem which can disrupt their surveillance setup.
We’re here to help you troubleshoot those issues in this troubleshooting guide. From camera connectivity issues to firmware updates, we’ll take you through step-by-step solutions to get your Wyze camera back on track.
We will give clear troubleshooting explanations to completely resolve your issues, so you will be prepared to ensure the smooth activity of your Wyze camera for upgraded home security. So, let’s dive in together to solve your Wyze camera problems.
Wyze Camera Not Working Fix Issues
When your Wyze camera is properly connected and functioning, you’ll notice a steady blue LED indicator light. Start by checking the LED on your camera to confirm its connection status. Should the illumination be absent, consider several potential causes: your camera could be in a power-saving mode, the battery level may have dropped below 20% for outdoor models, or it might not be receiving power.
Check if your Wyze setup includes a base station and verify its connection and online status using the Wyze app. If the base station isn’t connected or online, troubleshoot it to restore connectivity.
Before diving into the troubleshooting guide, ensure your camera is powered on. Check for any issues like a tripped outlet or a damaged power cord that could be affecting its power supply.
Power Cycle The Camera
If your Wyze camera isn’t cooperating, a little power cycling might do the trick. This interaction gets out any transitory bugs that may be causing issues. Essentially turn off the camera, wait about a minute for it to discharge, then plug it back in.
Additionally, rebooting your router can help assuming you’re encountering slow rates or IP address clashes. Just give it a restart to refresh your network.
After power cycling the camera and router, ensure your Wi-Fi is up and running on your mobile device. Then, reopen the Wyze app to check if the camera responds.
Remember, Wyze cameras only work with 2.4 GHz Wi-Fi networks using WPA/WPA2-PSK security encryption. WEP won’t cut it.
If you’re still having trouble after all this, you might be dealing with a more serious connection issue.
Ensure The Camera Is Within The Wi-Fi Range
It’s crucial to position your Wyze camera within the range of your Wi-Fi network for optimal performance. If your camera is too distant from the router, it may encounter connectivity problems.
To handle this, consider relocating the camera closer to the router or exploring the use of Wi-Fi extenders to expand coverage. This little change ensures a stable connection, permitting your Wyze camera to work flawlessly.
By keeping up with the closeness to your Wi-Fi source, you improve the camera’s capacity to communicate information successfully, ensuring solid surveillance and minimizing the possibility of experiencing connectivity issues.
Check Internet Connection
Ensure your internet connection is stable and functioning as it should. You can verify this by checking other devices connected to the network. If those devices are also experiencing issues with the internet, the problem may stem from a power outage.
This disturbance might block the appropriate working of your camera. To amend what is going on and re-establish your internet connection, follow these steps to reset the WiFi router:
- Unplug the WiFi router from its power source.
- Wait for approximately 1 – 3 minutes.
- Plug the router back in.
Re-add Your Camera
If you’re experiencing issues with your Wyze camera, a quick troubleshooting step you can try is to refresh its connection by removing it from the Wyze app and then adding it back again. Here’s how you can do it:
- Open up the Wyze app (Apple or Android) on your phone.
- Find the camera you’re having trouble with and tap on it.
- Look for the settings icon in the top right corner and tap on it.
- Scroll down to the bottom of the settings menu and you’ll see an option that says “Delete Device.” Tap on that.
- Once you’ve removed the camera, go back to the main screen of the Wyze app.
- Tap on the “New Device” button and choose the “Cameras” option.
- Now, select your Wyze camera from the list and follow the instructions to set it up again.
- Make sure to press the setup button on the base of the camera until you hear it say “Ready to connect.”
- Just follow the on-screen prompts to reconnect your camera to the WiFi network.
Clear app cache and Update Firmware
To ensure your camera and Wyze app run smoothly, it’s important to keep them updated. Begin by clearing the Wyze app cache and checking for any available updates.
Here’s how to clear the cache:
- Launch the Wyze app.
- Tap on the “Account” icon.
- Scroll down and select “App Settings.”
- Hit “Clear” next to the Cache File Size option.
Clearing the cache refreshes the Wyze app, giving it a fresh start and freeing up processing memory. Once done, don’t forget to check for updates in your respective app store. If there’s an update pending, it’s time to upgrade to enjoy the latest features and fixes.
Additionally, it’s essential to check for any available camera firmware updates. Upgrading your camera to the latest version could potentially resolve any issues you’re experiencing.
Here’s how to check for firmware updates:
- Tap on “Account” in the bottom menu of the Wyze app.
- Select “Firmware Update.”
- If an update is available for your camera, you’ll see an “Update” next to it.
- Hit the update button to proceed with the upgrade.
Reset the Camera
Resetting your camera wipes out all settings and integrations with Alexa or Google Home. The camera enters pairing mode afterward. This process is crucial for fixing software bugs and corrupted config files that may affect its functionality.
Before factory resetting, ensure to remove your camera from the Wyze app if it’s already set up. The app connection could interfere with the reset.
To factory reset your Wyze camera:
- Connect it to a working outlet.
- Remove any microSD card.
- Press the Setup button continuously for 10 to 15 seconds.
- The indicator light will turn solid or blinking yellow (red for Wyze cam v3).
- Allow the reset process to complete, which may take up to 5 minutes depending on your camera version.
- Your device is now ready to set up again.
Resolve Issues Using Route This
If you’re having trouble with your Wyze camera connecting, try out the Route This Helps app. It’s a third-party app partnered with Wyze to troubleshoot connectivity problems. Just head to your app store (Android or iOS) and download it. If prompted for a code, enter “WYZE”.
To diagnose your network using the app:
- Ensure that your mobile device is connected to the same network as the camera.
- Stand next to the camera with the app open.
- Hit the start button (sometimes labeled as “I Moved It”) to begin the scan.
- The scan takes about 4-5 minutes.
- Once done, you’ll receive a code. Copy it and send it to Wyze support.
Their support team will assist you based on the code you provide.
Final Thoughts
Troubleshooting Wyze camera issues can be a straightforward process with the right approach. By following the steps outlined in this guide, you can successfully resolve normal issues and ensure your camera works ideally.
Remember to keep your Wyze app and camera firmware updated to access the latest features and fixes. Additionally, don’t hesitate to reach out to Wyze customer support for personalized assistance if needed.
With appropriate troubleshooting and maintenance, you can appreciate dependable home security and inner serenity with your Wyze camera setup.
