If your SimpliSafe camera suddenly goes offline, your camera could very easily have a problem with its power source or WiFi connection.
In the following discussion I will not only uncover the reasons behind your camera disconnecting but also help you with effective solutions to get it working again
If you find the camera disconnected on your Simpliface, start by performing a hard reset on the device and then reconnect it to your WiFi. Make sure your camera batteries are adequately charged and consider replacing them if the problem persists.
As a last resort, you should try a factory reset to fix possible problems. You can solve the problem very easily after this article of mine.
Why is my SimpliSafe camera saying offline?
If your SimpliSafe cameras are offline, it means they can’t connect to your system or app, usually due to power loss or internet issues. Try restarting your network and SimpliSafe devices to fix this.
A few elements could cause this issue, for example, unfortunate web, Wi-Fi misfortune, blackouts, Wi-Fi clashes, setting the camera out of reach, obsolete firmware, Wi-Fi qualification changes, or server outages.
How Do You Get Your SimpliSafe Camera Back Online?
If your SimpliSafe camera drops its connection, it might be due to being too far from your Wi-Fi router. The Wi-Fi signals tend to weaken as you move farther away from the connected device. Relocate your router closer to the SimpliSafe camera, and it should reconnect to the internet.
If the camera doesn’t come back online after this adjustment, give your router a reboot. Unplug it from the power outlet, wait for 30-40 seconds, and then plug it back in.
Should the camera remain offline despite these efforts, proceed to the next troubleshooting step.
Power Cycling the Device
Sometimes, when your camera goes offline, a quick fix might just be a simple restart—ever heard of power cycling? It’s an extravagant term for rebooting your gadget, particularly on the off chance that it’s connected.
This process can assist with getting out any impermanent errors or debased documents that may be impeding your camera from connecting properly.
So, here’s what you can do: Give your camera, network router, and SimpliSafe app a power cycle. This not only refreshes the connections but also gives your network a little boost.
Just unplug each device from the power source, wait for about 30 to 40 seconds, and then plug them back in. Start with the router, then move on to the camera, and finish up by refreshing the app.
For outdoor cameras with batteries, you can also remove the battery, wait a minute, and then pop it back in.
These simple steps might just get your camera back online in no time!
Move Your Device Closer to the Router
SimpliSafe cameras link up with both the base and your Wi-Fi network. The installation spot must get a strong signal for smooth live streaming and video uploads.
Make sure the camera’s location enjoys a reliable and strong internet connection from your router. Assuming that you’re confronting signal issues, consider migrating the gadget closer to the router.
Another choice is to improve your network setup by progressing to a lattice network geography or setting up a Wi-Fi extender to expand your network coverage.
Also, for outdoor cameras, double-check that the installation point maintains a solid signal to keep it connected online.
Ensure power source and internet connection
When my internet goes offline, the first thing I check is my network router. Sometimes it’s not sending out a strong signal, or it’s not broadcasting anything at all. Even if the router seems fine, smart devices might not reconnect properly.
To test the network, I usually grab my phone or tablet and try surfing the internet. If I’m disconnected or the signal is weak, I contact my ISP to sort it out. For smart cameras to work well, they need a reliable internet connection. So, having a solid home internet setup is crucial for running a smart home smoothly.
Remember, if you tweak any network settings like the Wi-Fi password or security type, make sure to update them on all your connected devices too.
Once you’ve made changes in your router settings, remove the device from the app, reset it if needed, and reconnect it to the updated network. Keep in mind that SimpliSafe cameras only work with a 2.4 GHz network.
If your router has both 2.4 and 5 GHz bands under one SSID, split them into separate networks. This avoids conflicts and ensures devices connect to the right frequency. Another thing to watch out for is channel interference, especially if your router and base station are on the same channel. Set your Wi-Fi network channel to 1, 6, or 11 in your router settings.
And if all else fails, a good old-fashioned power cycle usually does the trick. Just unplug the router for 30-40 seconds, then plug it back in.
Disconnect Additional Devices from Your Wi-Fi Network
Ensuring optimal performance of your SimpliSafe cameras involves maintaining a specific bandwidth. If your Wi-Fi router falls short of the required download speed, your camera might disconnect from the network.
Initially, during your SimpliSafe camera installation, your Wi-Fi bandwidth likely sufficed. However, as more devices join your network, streaming speed may diminish. If you observe connectivity issues, check if multiple devices are linked to your Wi-Fi and consider removing some to enhance bandwidth.
A secure method to remove devices is by changing your Wi-Fi password and disconnecting all devices. After changing the password, you’ll need to reconnect your camera:
- Open the SimpliSafe app, and tap the menu icon.
- Select Cameras and choose your SimpliSafe camera.
- Pick your Wi-Fi network; it should appear if you have a single router.
- Input your Wi-Fi password (remember, it’s case-sensitive).
- Click “Get Your Code” and hold your phone about 12 inches in front of the camera to scan the QR code sent by the system.
- Once scanned correctly, you’ll receive a confirmation that your SimpliSafe camera is reconnected to your Wi-Fi.
Ensuring ample bandwidth on your Wi-Fi router is crucial for your camera’s online presence. Follow these steps diligently to maintain a seamless connection and enjoy uninterrupted monitoring with your SimpliSafe camera.
Verify if the device is powered on
Sometimes, accidentally flipping the main power switch or having an outlet trip can make you troubleshoot issues that aren’t there.
To avoid this, make sure your camera is plugged into a working outlet and that the LED indicator confirms its connection. Following a power outage, some or all devices may go offline temporarily. A quick reboot usually fixes this.
For outdoor cameras, ensure the battery is adequately charged, providing around 2-3 months of power depending on activity levels. Keep an eye on the battery level via the app, and recharge or opt for a solar panel if needed.
If your camera is plugged in but still offline, try power cycling it to refresh the network connection, especially if dealing with the “SimpliSafe device offline after power outage” issue. After restarting, wait a couple of minutes for the devices to reconnect, then refresh the app to see if your camera’s back online.
Factory Reset The Camera
Performing a factory reset on your SimpliSafe camera is like giving it a clean slate. This erases all the camera’s data and switches it to pairing mode, including app settings. Remember, you’ll need to reconnect your camera afterward.
To reset, locate the reset button and hold it for 20-30 seconds. Once the camera restarts, the LED blinks white, signaling setup mode.
Follow these steps to reconnect:
- Launch your SimpliSafe app.
- Tap “cameras” at the bottom.
- Click the “+” icon to add a new camera, choosing the type.
- Specify the setup location.
- Connect to your 2.4 GHz Wi-Fi, entering the password.
- Power up the camera, ensuring it’s in pairing mode.
- Press “Get Your Code,” then scan the QR code with your camera.
Firmware Updates
Firmware updates are essential for your SimpliSafe Camera’s optimal performance. They introduce improvements, bug fixes, and enhanced features, ensuring compatibility with evolving technology. Follow the simple steps of your firmware updates:
- Navigate to the SimpliSafe Camera’s settings menu.
- Locate the “Firmware Update” option.
- Select it to initiate the update process.
- Ensure your camera remains powered on and connected to the internet throughout the update.
- The device will automatically download and install the latest firmware version.
- Once completed, your SimpliSafe Camera will be equipped with enhanced features and improved stability, ensuring optimal performance in safeguarding your home.
Final Thoughts
To resolve the issue of Simplisafe camera disconnection, start by power cycling the device and inspecting both the AC power cord and its power source. Afterward, proceed to update the camera, troubleshoot your network, and reconnect it to WiFi. If these steps don’t resolve the problem, consider performing a factory reset on your camera.
Now that you’re aware of the reasons behind the SimpliSafe camera disconnect, feel free to apply our user-friendly methods to address the issue.
In case your SimpliSafe camera remains disconnected after following these steps, don’t hesitate to reach out to Simplisafe customer support for additional assistance.
