Enabling family or neighbors to access your Ring device fosters a Ring shared users not working security experience. However, glitches may arise in the invitation and account setup for shared users.
The primary concern involves shared users being unable to view Ring devices once the account is active, leading to frustrations like the “Shared device not showing up” problem.
Conversely, account owners may encounter difficulties adding shared users, encountering the “Can’t Add new user” error during unsuccessful invitation attempts.
Why Ring Shared Users Not Working
Encountering difficulties with Ring Shared Users not working can be exasperating and inconvenient. This issue might obstruct your capacity to allow admittance to your Ring gadgets, like the Doorbell or Security Cameras, to your relatives, flat mates, or companions.
Various factors could contribute to problems with Ring Shared Users:
- App-related issues: Minor glitches within the Ring application might impact the Shared User functionality. Resolving this could be as simple as force quitting the app.
- Ring device offline: If your Ring Doorbell is offline, it may fail to accurately share access with users. Verify the device’s status in the Device Health section of the Ring app menu.
- Wiring problems: Functionalities, including the Shared User feature, can be affected by issues with power delivery to the Ring device. Examine the wiring and connections to ensure everything is securely and correctly connected.
- Internet connectivity issues: A weak or unstable internet connection can also disrupt Shared User functionality. Ensure your Ring device maintains a strong and stable connection to your Wi-Fi network.
To troubleshoot and address these issues, consider the following steps:
- Force quit the Ring app: Completely close and reopen the app. On iPhones, double-tap the home button and swipe up the app. Android users can tap the square or recent apps button and swipe the app away.
- Check the device status: Confirm that your Ring device is online and connected to the Wi-Fi network. If it’s offline, you may need to reset or restart it.
- Inspect wiring: Ensure there are no loose or damaged wires powering your Ring device. If issues are found, fixing or replacing the wiring may be necessary.
- Improve your Wi-Fi connection: If the Ring device is positioned too far from your router, consider repositioning the router, using a Wi-Fi extender, or upgrading your Wi-Fi network.
Troubleshooting for Ring Shared Users Not Working
If the shared device isn’t appearing on your account, it’s likely due to an incorrect device or location selection in your app. Navigate to the menu hamburger and choose the right device or shared location to display them on your app’s home screen.
To ensure smooth shared access, follow these guidelines:
- Use the same email address that the owner added when setting up the account.
- If you had a previous Ring account, select the shared location to populate your devices.
- Ensure that the owner and invitee addresses have different names.
- Confirm that the account owner hasn’t revoked your access.
Additionally, keep in mind that you have a 7-day window to accept the Ring shared invite. Failure to accept and set up your Ring account within this period will result in the inability to access the device. Stay mindful of this timeframe to avoid any disruptions in your shared access experience.
Shared User Access and Features for Ring Devices
As a Shared User of Ring devices, you unlock a host of features that empower you to oversee and make the most of the cameras, video doorbells, and Ring Alarm systems within a residence. This segment delves into the primary features at your disposal as a Shared User and offers insights into optimizing their advantages.
Gaining Entry to Ring Cameras and Video Doorbells To tap into Ring Cameras and Video Doorbells as a Shared User, the device owner must extend permission. Once granted, you gain access to Live View and the ability to retrieve recorded content from Ring security cameras and video doorbells.
As a Shared User, your privileges encompass viewing and sharing videos with others, yet you’re unable to tweak account settings or information. Manage your access to specific cameras and devices conveniently through the Ring app.
Shared User Alerts and Security Configurations Stay abreast of activities detected by Ring devices through notifications, a service also extended to Shared Users. This ensures real-time updates on motion detection or potential security concerns.
Key benefits for Shared Users include:
- Receiving real-time notifications for motion events and alarms
- Accessing Live View on Ring cameras and doorbells
- Viewing and sharing recorded videos
However, it’s crucial to acknowledge that altering system settings or account information is reserved for the owner. Armed with this knowledge, optimize your Shared User status to effectively monitor and engage with devices throughout the home.
Make Sure Both Apps Are Up to Date
Ensure your Ring app stays top-notch with timely updates addressing bugs and enhancing performance. Don’t miss out—verify if your Ring app is up to date in your app store.
Grab any pending updates and, after the update, give your app a refreshing boost by force closing it to optimize memory. Keep your Ring experience seamless and secure!
Cancel The User and Resend the Invite
If you’re still struggling to establish shared access, consider asking the owner to revoke your current access and issue a fresh invitation. Starting anew helps sidestep any glitches you may have encountered initially.
Remember, requesting a new invitation is crucial; attempting to use the original one won’t yield success. Follow these steps to remove shared user access:
- Open the Ring app (using the owner account).
- Tap the Menu icon then go to Settings.
- Scroll down and select Users.
- Choose the invitee under Shared users.
- Click the “Remove User” button.
After revoking access, issue a fresh invite. If your invitee has a Ring account, make sure to use their account. Alternatively, they can download the Ring app and set up their account.
Here’s a guide on sending an invite on a Ring device:
- Open the Ring App.
- Tap the Menu icon, go to Devices, and select the specific device.
- Click the “Shared Users” icon, then Add New User.
- Put their correct email address.
- Select the Ring device they have permission to use.
- Click the “Send Invite” button. Upon success, you’ll receive an “invite sent” popup message.
Advise the invitee to accept the invitation via email and set up their Ring account, using the same email address as the owner’s account. This streamlined process ensures a hassle-free shared access experience.
Ring Add User Feature Not Working
Ring’s “Add User” feature is a valuable tool for expanding access to your security system. However, glitches can sometimes impede its smooth functioning. To troubleshoot this, follow these steps:
- Check for App Updates: Before diving into more complex solutions, ensure that both the primary account holder’s Ring app and the shared user’s app are up to date. Incompatibility issues often arise from outdated applications.
- Verify Permissions: Shared user features rely heavily on correctly granted permissions. Confirm that the primary account holder has provided the necessary access rights. A thorough review of permission settings can eliminate potential issues.
- Reinstall the App: If the problem persists, consider reinstalling the Ring app. This step may rectify any underlying glitches or corrupted files affecting the “Add User” feature. A fresh installation often resolves software-related hiccups.
- Contact Ring Support: In cases where the problem persists despite the above steps, reaching out to Ring support is a viable option. Their team can provide personalized assistance and delve into specific issues affecting the “Add User” functionality.
Final Thoughts
Navigating the realm of smart home security comes with its own set of challenges, and encountering issues like “Ring Shared Users Not Working” is not uncommon. However, armed with a deeper understanding of troubleshooting methods and the nuances of Ring’s shared user features, users can overcome these hurdles.
Remember, ensuring that both the Ring app and associated apps are up to date is the first line of defense against compatibility issues. Revoking access and reissuing invitations can often untangle any permission-related snags. In the case of the “Ring Add User Feature Not Working,” diligently checking permissions, reinstalling the app, and, if needed, seeking assistance from Ring support can pave the way for a seamless experience.
As we continue to embrace the convenience and security offered by smart home technology, periodic troubleshooting becomes part of the journey. The goal is not just to fix issues but to enhance our understanding of these systems. By doing so, we empower ourselves to make the most of the innovative solutions that companies like Ring provide, creating a safer and more connected living environment.
