If your Geeni camera struggles to connect to WiFi, the culprit is likely a glitch in your network setup or internet connection. A problematic connection seriously restricts your camera’s usefulness.
Start by examining your router’s signal strength and speed to resolve the Geeni camera’s WiFi connection hiccup. Ensure the Geeni app is up to date by uninstalling and reinstalling it. Opt for the 2.4GHz band on your router and perform a hard reset on your Geeni camera. Now, we should jump into the clarifications for this WiFi blunder and tackle it head-on.
Why Won’t my Geeni Camera Connect to the Wi-Fi?
If your Geeni camera is having trouble connecting, it might be due to pairing with a 5 GHz network or if there’s a VPN active on your mobile device. To successfully connect your Geeni camera, opt for a 2.4 GHz Wi-Fi network and make sure the camera is within the range of your network.
Several factors in your network setup could be hindering the camera’s pairing process:
- Attempting to connect the camera to a 5 GHz Wi-Fi network, which isn’t supported by Geeni smart cameras.
- Running a VPN or Ad-guard on your mobile device, masking its IP address, and limiting access to other devices on the network.
- Placing the camera too far from the router, exceeding the Wi-Fi range.
- Failing to grant the necessary location or Bluetooth permissions during camera setup.
- Confirming that Wi-Fi network encryption is set to WPA2-PSK with AES authorization.
- Checking for outdated Geeni app or camera firmware; update through your app store if needed.
- Verifying the accuracy of the Wi-Fi password entered in the Geeni app, as passwords are case-sensitive, and any extra spaces can lead to connection failure. If the issue persists, consider the possibility of a faulty device.
Geeni Camera Won’t Connect To WIFI – Troubleshooting Guides
Once you’ve figured out what might be causing the connection problem, it’s time to roll up our sleeves and tackle the issue. First off, give your network devices and Geeni camera a power cycle. Unplug the router, wait 20-30 seconds for the charge to fade away, then plug it back in.
Repeat the same drill for your Geeni camera when it’s in pairing mode (LED blinking red). Try reconnecting it to your network. Make sure your mobile device is on the same network and that you’ve disabled any VPN when setting up the Geeni camera.
Follow this troubleshooting guide to iron out that pesky connection problem.
Power Cycle the Geeni Camera
To resolve any issues with your devices, it’s a good idea to perform a reboot, which helps clear out software bugs or conflicting files that may be affecting their connections. Follow these steps to ensure a smooth restart:
- Begin by unplugging your network router. Allow it 30 to 40 seconds before plugging it back in. Once the router completes its restart, patiently wait for it to initialize the Wi-Fi network. Confirm that you can successfully access the internet.
- Now, turn your attention to the Geeni camera. Unplug it from the power outlet, and let it sit for about 2 – 3 minutes to discharge. Reconnect it to power.
- Additionally, restart your mobile device. Once it’s back up, reconnect to your Wi-Fi network.
- Launch the Geeni app on your mobile device and check whether the camera can now establish a connection.
These simple steps should help address any software-related issues and ensure a smoother functioning of your devices.
Checking WiFi network compatibility
To get your Geeni camera connected smoothly, first, make sure your router is set to broadcast on the 2.4 GHz Wi-Fi band. If your router combines the 5 and 2.4 GHz frequencies under one SSID, disable the 5 GHz option in the router admin portal. Alternatively, create separate SSIDs for 2.4 and 5 GHz and connect your mobile device to the 2.4 GHz frequency during the camera setup.
Access your router admin panel to manage your Wi-Fi network effectively, assigning distinct SSIDs for each frequency. Also, double-check that MAC address filtering is turned off to avoid issues with unrecognized devices. Ensure your Wi-Fi network encryption is set to WPA2-PSK with AES authorization, as some devices might not support newer encryption like WPA3.
After making changes in the admin portal, forget the Wi-Fi network on your mobile device, restart both devices and reconnect to the updated Wi-Fi SSID.
Select the 2.4GHz Frequency Range
Make sure to look into your internet frequency in case your Geeni isn’t connecting to Wi-Fi. The Geeni Smart Camera specifically needs a 2.4GHz bandwidth to work correctly. If your Wi-Fi router is operating at a higher frequency, it might cause these devices to disconnect.
To resolve this issue, tweak your router settings. Shift the Wi-Fi frequency to the 2.4GHz band and then reconnect your devices to the internet.
Move Your Closer The Camera
If your camera is too far away from the router, it might be experiencing weak signal coverage, which can interfere with the connection.
It’s always a good idea to keep the camera and phone near the network router when you’re setting things up initially. Once your camera is connected to the Geeni app, you can then relocate it to its final installation spot.
Make sure that the camera’s new location gets a strong and consistent internet signal from your router. If there are issues, consider bringing the device closer to the router as a solution.
Alternatively, you can enhance your network setup by either switching to a mesh network topology or investing in a network extender to expand your network’s coverage.
Factory Reset the Geeni Camera
To give your Geeni camera a fresh start and fix any software glitches or corrupted settings, perform a factory reset. Before you begin, make sure to remove the camera from the app by following these steps:
- Go to the home screen in the app.
- Select the camera and tap the top right “…” button.
- Scroll down and choose the “Remove Device” button.
- Verify and confirm your decision.
Once the camera is removed, proceed with the reset:
- Press and hold the reset button on your Geeni camera for 5 – 10 seconds.
- You should hear a voice prompt, and the indicator light will flash, indicating that the camera is now in pairing mode.
Now, you can reconnect the camera using the Geeni app:
- Open the Geeni app on your device.
- Tap on the “+” icon to add a new device.
- Choose the category for your device (smart camera).
- Follow the in-app instructions to reconnect the camera to your home network.
After completing these steps, your Geeni camera should successfully reconnect to your network, assuming there are no defects with the unit.
Firmware Updates
- Navigate to the Geeni app or camera settings to identify the current firmware version.
- Visit the official Geeni website and locate the support or downloads section.
- Find and download the latest firmware update specific to your camera model.
- Follow the provided instructions for firmware installation carefully.
- Monitor the camera’s performance post-update, checking for connectivity improvements. Regularly updating the firmware ensures your Geeni Camera stays outfitted with the most recent upgrades and fixes, streamlining its usefulness and tending to potential availability issues.
Final Thoughts
The Geeni Smart Wi-Fi Camera might give you a hard time connecting to your WiFi, but there could be various reasons behind it.
To start tackling the issue, it’s a good idea to take a look at your WiFi network. If the signals seem weak, troubleshooting your Wi-Fi connection could be the key. Also, ensure that your WiFi is emitting the appropriate frequencies.
Take a moment to go through the setup process for your Geeni devices again, just to be sure you haven’t missed any steps. Confirm that your Geeni app is up to date and consider repositioning your devices.
If, despite your efforts, the problem persists, you might want to consider restoring the device to its factory settings. Alternatively, reaching out to customer support for expert assistance could be the next step.
Frequently Asked Questions:
Q: How do I power cycle my Geeni Camera?
A: Turn off the camera, unplug it for 30 seconds, then plug it back in. Power cycling helps resolve temporary glitches.
Q: Can I use a 5GHz network with my Geeni Camera?
A: Geeni Cameras typically operate on the 2.4GHz band. Ensure your router is set to this frequency for optimal performance.
Q: Is a factory reset necessary?
A: A factory reset is a last resort but can resolve persistent issues. Remember to reconfigure your camera afterward.
Q: How often should I update the firmware?
A: Regularly check for firmware updates on the Geeni website. Staying up with the latest ensures further developed usefulness and fixes likely bugs.
